• We make group transportation easy, fast, and hassle-free!

Terms & Conditions 

Rules & Regulations:

NO SMOKING: e-cigarettes/vaporizers included

NO GLASS: Plastic /Cans are OK.

Vehicles will NOT be held until deposit is received. We are first come, first served. 

Shuttles arrive 10-15 minutes prior to departure time.

We will wait 10 minutes past departure time. If no passengers arrive and no communication is made with Green Ride, the driver will depart and you will be charged in full.

Airport Rules & Regulations 

Pickup times are firm. Flight delays can occur. Our grace period is 60 mins. We reserve the right to charge extra hourly rates for pickup time delays in excess of 60 minutes

Curb Coordination may be requested or required for managing large groups. Fee will apply

2 hours of Manifest and Spreadsheet workovers are complementary. Fees will apply for overtime. Military time is preferred as it is sortable.

Payments/ Fees

We accept Mastercard, Visa, Discover, and American Express. We can accept checks with pre-approval. 

 In most cases we require a 50% deposit to secure your reservation. Remaining balance will be taken after the event, usually within 1-3 business days  unless otherwise requested. 

Charters booked with less than 72 hours notice will be required to pay in full.

Last minute (less than 48 hours) changes may result in additional fees.

Exceeding scheduled times:  

Hourly Pricing: If service goes over the agreed time, a 20 minute grace period will be given. After that 20 minutes, an additional hour will be added.

Point to Point: One Way Pricing: If service goes over the agreed time, a 10 Minute grace period will be given. After that 10 minutes, an additional hour will be added. 

Gratuities

All prices include a 15% gratuity. Gratuity is distributed appropriately to each driver.

Additional gratuity can be given as cash to driver at time of service or added to invoice upon request. 

Cancellation Policy

You have up to 45 days prior to your event to cancel any or all of the scheduled shuttles without penalty. 

Full details: 

  • Cancel/Remove vehicle(s) up to 45 days prior to the event for a full deposit refund. 
  • Cancel/Remove vehicle(s) up to 30 days prior to the event for a 50% deposit refund.
  • Cancel/Remove vehicle(s) less than 30 days prior to the event no refund will be issued – option to reschedule with no fees.
  • Cancel/Remove vehicle(s) less than 14 days prior to the event full amount will be charged.  – rescheduling fees may apply

Airport ONLY Policy: 

  • 14-day cancellation policy
  • Reschedule with no financial penalties up to 24 hours before pick up. 
  • If a flight is canceled or changed, we will do our best to accommodate the change. Green Ride can not guarantee pickups for flights delayed over 3 hours. 

WEATHER: Green Ride reserves the right to cancel or stop service in the case of unsafe driving conditions.  Refunds for unused service would be issued.

Covid-19 or other illness related cancellations will not result in a refund unless shutdowns are mandated. 

Service Area

While our focus is Boulder and the immediate surrounding areas, we also service the counties of Denver, Douglas, Jefferson, Arapahoe, Gilpin, Weld, Larimer*, Summit*, Grand*, and El Paso* 

                     *May have limitations in these counties. 

Passenger & Driver Safety

The safety and comfort of our passengers is our highest priority. All shuttles are equipped with seatbelts. Green Ride recommends passengers using seat belts. 

Car Seats: Green Ride does not supply car seats. All vehicles have hooks or seatbelts if you wish to install your own car seat. Green Ride employees may not install your car seat. Car Seats are not required, but Green Ride recommends them for children. 

 In order to maintain a safe and comfortable driving environment, our drivers have the right to deny or de-board any person who, in the driver’s judgment, is unruly or disruptive or may pose a threat to the safety of the vehicle or anyone on board.

Cleaning/Damage Fee 

Additional $150.00 fee may apply in the event of any excessive cleaning  (ex. vomit, broken glass, excessive mess). This fee applies per incident.

Any damage to the vehicle, as a result of the passenger’s actions, the cost of the damages + 10% will apply to the final bill.

Pets

Well behaved pets are always welcome!

With the exception of service animals, Green Ride Charter Services reserves the right to deny the transportation of pets. Green Ride allows the transportation of pets under the following circumstances and contingent upon the following conditions:

  • Pets which act aggressively or may, in the driver’s judgment, pose a threat to the safety of the passengers will be denied service or de-boarded along with the accompanying passenger.
  • A service animal must be under the control of its handler. Under the ADA, service animals must be harnessed, leashed, or tethered, unless the individual’s disability prevents using these devices or these devices interfere with the service animal’s safe, effective performance of tasks. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls

Limitations of Liability

Green Ride will not be responsible for delays caused by conditions that are beyond our operational and business management control. Examples include delays caused by construction, weather, road, or traffic conditions. When traveling, it’s always recommended that you leave yourself enough time to manage unforeseen conditions that could delay your journey.

Airport Travel:  Green Ride will not be responsible for any cost, nor will provide any compensation when it is determined that a passenger did not leave themselves enough time to navigate the airport, and pass through security in order to board their flight on time. 

Limitation on Compensation Following Service Failure

Where it is determined to be Green Ride’s fault, customers may receive a refund of the fare paid to Green Ride.

Privacy

All information obtained to make your reservation is held in strictest confidence. We do not make names, addresses, telephone numbers, e-mail addresses, or any other personal information available to any companies or individuals except for those that are directly involved in the delivery and marketing of Green Ride services.

See Privacy Page for more details.

Video Surveillance:

By using Green Ride, you consent to being surveilled by vehicle based video and audio recording equipment. The video and audio gathered from such surveillance is the sole property of Green Ride, and Green Ride reserves the right to share this content with insurance adjusters, law enforcement, and other third parties deemed necessary for investigation of incidents.

Lost Items

Passengers are responsible for their personal possessions. We try our best to return items left in our vehicles to their owners, but we assume no liability for lost, stolen, damaged or misplaced items. Any charges incurred in returning a left-behind item to its owner must be paid by the owner. Remember, too, that many bags look alike. Our drivers cannot remember which bags belong to each passenger. Upon reaching your destination, please check to see that you have retrieved all your belongings, and that each bag, briefcase, computer, etc. is, indeed, yours. Items left in our vehicles including but not limited to cell phones, cameras, small bags, glasses, and wallets will be stored in our lost and found, and can be retrieved by request. The presence of our lost and found does not express nor imply Green Ride’s responsibility for lost items. Items recovered and not claimed shall become the possessions of Green Ride after 30 days. Periodically, our lost and found will be emptied, and donated to local charities.

Parking

Green Ride is not liable for damage or theft of vehicles parked in our lots, and is not liable for items stolen from vehicles while parked in our lots. Security footage related to theft, vandalism, or other incidents may be made available upon request from an investigating law enforcement agency. By parking in our lot(s), you consent to allow Green Ride to tow your vehicle to another location in the event that emergency or scheduled maintenance be conducted to the property, or surrounding areas.

Wheelchair Accessibility/ADA:

Green Ride Charter Services obliges every reasonable accommodation practice to assist people with disabilities.

 If you feel that Green Ride Charter Services as a private business that serves the public, has in some way discriminated against you, can file a complaint with our offices. Please see the form Below:

You also have a right to file a complaint with the Americans with Disabilities Act (ADA) directly:  https://beta.ada.gov/file-a-complaint/ or call their information line at 800-514-0301  Or send your complaint to the Department of Justice at ada.complaint@usdoj.gov